Extremely rude, no compensation

This is a long story. In a nutshell: I had a minor incident on 25 Nov 2015. I submitted a third party claim to Alexander Forbes (AF, underwriters to BMW motorbike insurance). I had to purchase a copy of the police report and submitted 4 or 5 forms. By 04 Jan 2016 I had only received confirmation of my submitted forms. On querying with Shakera Mahomed what was happening, I received a reply that AF was experiencing IT problems and I would be contacted if anything further was required. Another week passed and again I wrote. THEN I was advised by another *********** agent, Ferreira Wanda, that it was the 3rd party's responsibility to claim. How inefficient can one be? How am I supposed to know that? Then the 3rd party (my niece), had to submit another 4 or 5 more forms of her own. I repeatedly spoke to and wrote with the managers, Hantie Jacobsz and Elsmarie Beukes who tried their best to kill fires (apologies for bad service). I have every single email if required. When I spoke to the next agent in their legal department, Lindsay Gough, I was rediculed and rudely told: \YOU sound tiring\"! The agents' lack of decorum and basic decent telephone manners are pathetic. I feel numbed!"