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Errol D
1 reviews | Active since Nov 2018
20 Mar 2023, 12:28
Extremely Poor Service From Momentum Insure
I submitted a claim for damage to my home nearly a month ago. Without my constant e mails and phone calls to Momentum, nothing would have been done in response to my claim. There is a very real danger of further damage occurring as well as physical harm. Momentum does not appear to care whatsoever. An engineer attended at my property a week ago and submitted his report which he confirmed was sent to Momentum. To date I have not heard from anyone at Momentum- I have sent numerous e mails to various people and departments in Momentum- I have not even received an acknowledgement from anyone. They are very quick to debit and increase your premiums but their claims protocols and responses are pathetic. I would be very careful before insuring anything with Momentum .
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Replies (4)
Momentum Insure's replyOfficial
20 Mar 2023, 13:13Good day Errol.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Momentum Insure's reply20 Mar 2023, 13:13
Official
Good day Errol.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
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Errol D's updateReviewer Update
22 Mar 2023, 11:16Following on receipt of tis message above from Momentum, I was contacted by somebody from Momentum- however to date my claim has certainly not been resolved- I have sent 2 e mails this morning- no response to either!!!. This service certainly has not improved!
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Errol D's update22 Mar 2023, 11:16
Reviewer Update
Following on receipt of tis message above from Momentum, I was contacted by somebody from Momentum- however to date my claim has certainly not been resolved- I have sent 2 e mails this morning- no response to either!!!. This service certainly has not improved!
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Errol D's updateReviewer Update
22 Mar 2023, 11:29Chantal now tells me that they have not received the engineer's report from their service provider, although the service provider has informed me that they sent the report to Momentum last week! I ask you with tears in my eyes!!
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Errol D's update22 Mar 2023, 11:29
Reviewer Update
Chantal now tells me that they have not received the engineer's report from their service provider, although the service provider has informed me that they sent the report to Momentum last week! I ask you with tears in my eyes!!
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Errol D's updateReviewer Update
29 Mar 2023, 14:38It i snow nearly 6 weeks since my loss occurred and I still do not know what is happening with my claim. After 2 weeks of being submitted the claims department has finally conformed receipt of the engineer's report. I have been a loyal client for over 6 years- I receive calls every day from other insurers to get my business yet I have stuck with Momentum. Is this any way to treat your good clients. Be very wary of taking on Momentum - their claims experience is shocking to say the least. They dont respond , they dont do what they supposed to do and they certainly have NO regard for urgency. Had I known then what I know now I would ever have insured my goods with them. Be WARNED!!!
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Errol D's update29 Mar 2023, 14:38
Reviewer Update
It i snow nearly 6 weeks since my loss occurred and I still do not know what is happening with my claim. After 2 weeks of being submitted the claims department has finally conformed receipt of the engineer's report. I have been a loyal client for over 6 years- I receive calls every day from other insurers to get my business yet I have stuck with Momentum. Is this any way to treat your good clients. Be very wary of taking on Momentum - their claims experience is shocking to say the least. They dont respond , they dont do what they supposed to do and they certainly have NO regard for urgency. Had I known then what I know now I would ever have insured my goods with them. Be WARNED!!!