Extremely Poor Service Delivery - Will NEVER Recommend

Momentum Insurance has one of the most poorest customer service ever. I have to keep following up with them with regards to feedback from my claims and their response time is poor. For example: I put in an accident claim last year September, and I was the one calling Momentum, following up with regards to the assessor that had to sign off the invoice for the panel beaters. Once it was signed off, i was informed that I would be refunded for my access, as the accident was not our fault. Since then, I have been following up continuously regarding my refund. They never come back to you - you are always following up, and when they do respond (after irate emails that I send) there emails are short with no real answer.

I have cancelled my insurance as of the end of Feb 2021, as I am still following up with them regarding my refund on my access. They do not provide feedback and they do not keep their clients informed as to what is going on. When you do try and call the agent who is allocated to your claim, they are never available, and if you request them to contact you back, you never get a return call.

This is the worst kind of service that I have ever experienced, and will never recommend Momentum Insurance to anyone. It is absolutely frustrating dealing with Momentum Insurance.