Extremely Poor Service and reactive Communication

We had a lightning strike on the 9th November, sent message to our consultant for claim forms which arrived late. Then submitted forms and got quotes their assessors came 20 days later we have not had the matter finalized . Our neighbors who had the same problem with the lightning strike we sorted with 7 day, they were with Discovery. The lack of service with this insurance company is unacceptable. We stressed with them our Alarm system electric fences and gate motor have not been working almost a month now .