TL
Thabo L

1 reviews | Active since Feb 2018

10 Feb 2022, 00:40

Extremely poor judgment

I would like to bring it to your attention that I am not happy with the changes in my policy effective beginning of March 2022. I brought this matter to the attention of Lorraine Sigh and I’ve been waiting for her to get back to me , it’s now over 4 weeks. It is clear that you don’t look at the merits for the claims for you to classify someone as a reckless driver . In the past 2 years I had 3 claims registered. The first claim was due to the pothole, second claim due to a truck reversing towards my car by the Toll gate and I had to change lanes then being hit by another truck, last claim was due to hail damage. So tell me how do you classify me as a high risk driver based on these , then decide to substantially increase the access to 5% of the claim and limit the drivers ?

If this is not sorted out I’ll have to take my business elsewhere.

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Replies (1)
Momentum Insure
Momentum Insure's reply10 Feb 2022, 07:25
Official
Good morning Thabo.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to discuss your concerns.Kind regards
Brenda