Extremely poor customer service- long settlement times

<p>Two months later after sumbitting two claims, one a breakdown and the other an attempted highjacking, we are still waiting for my sister's and my dad's car to be fixed. Poor commication from their inexperienced agents, as they have no clue of their own processes. and never call back with an update. Very disappointed with this insurance service provider with how long it has taken to conduct repairs on these vehicles. </p>