MK
Monica K

1 reviews | Active since Nov 2017

20 Nov 2017, 11:13

Extremely Poor Claims Service

Claim Number: CP084359. Waiting 1 week for raw data from Waidler. Looks like Momentum can't provide proof of findings? Claim being repudiated on "Due Care" and rejection letter extremely vague. Please clarify the definition of "Due Care", as you are grasping at straws. Does Waidler have the proper diagnostic tools to analize Hyundai I10 data? I have it on good authority that it is inaccurate. Waidler's "Expert" did not even visit accident site, and findings based on complete assumption. Rejecting a claim on Due Care incorrectly. No mention of breach of NRTA. Momentum took a whole month on this claim, NO feedback, NO communication and very unprofessional service from Claims Department. Zavia Wolfswinkel visited the accident site, and mentioned to me, that he struggled to get up that steep hill with his Land Rover, although Waidler found that I was driving 127 km p/h with a Hyundai I10?? Waidler collected data from a wheel sensor, which my Expert says is very unreliable. Come on Momentum. How many other claims have you repudiated using bogus info from Waidler? Send me the data as requested, you are stalling!

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Replies (1)
Momentum Insure
Momentum Insure's reply20 Nov 2017, 13:20
Official

Thank you for bringing your concerns to our attention.

Please note that we have been in communication with the policy holder, and have provided him with the dispute channel to follow should he remain unhappy with his claim.

Kind Regards

Qhakazile