Extremely Disappointed – Momentum Has Let Me Down

I have always trusted Momentum and consistently rated them five stars based on the belief that they deliver on their promises. Sadly, that trust has now been broken.

I recently submitted a claim after an incident involving my GWM P Series LTD – a vehicle that comes standard from the factory with steel front and rear bumpers. While towing my caravan, a deer unexpectedly jumped in front of me, resulting in a collision that damaged the left front steel bumper.

To my absolute disbelief, the claims assessor informed the inspector that the bumper was not covered, insisting it was an aftermarket addition. This is entirely false. A simple internet search would have confirmed that the steel bumper is part of the factory standard features. The level of carelessness and lack of due diligence here is unacceptable.

Worse still, I was advised by the assessor, Mongezi Sibande, that I should consider withdrawing my claim because my excess would be higher than the damage—essentially implying the claim was only worth the replacement of a number plate. This completely dismisses the actual damage and is a clear attempt to avoid addressing the full extent of the issue.

I am deeply dissatisfied with how my claim is being handled. I request that someone competent and informed take over the matter immediately. Momentum, this is not the level of service I expected, and certainly not what you promise your clients.