Extremely bad customer service and experience

Item: Momentum Insure
Rating: 1
Author: Rose S

Extremely bad service ,no feedback from them since16 August about a claim I had ,my car details were loaded incorrectly on their systems and still not amended ,I am highly disappointed after being with them for more than 3 years and had my first claim .

I am still shopping around and will be withdrawing my services

Helpful (0)

Replies (3)

Momentum Insure's replyOfficial

05 Sept 2018, 15:23

Thank you for bringing this matter to our attention.

We strive to provide our clients with the best customer service and it seems like we dropped the ball on our side.

Please give us an opportunity to look into this matter and will contact you shortly regarding the concerns raised.

Kind Regards

Qhakazile

Momentum Insure's reply05 Sept 2018, 15:23

Official

Thank you for bringing this matter to our attention.

We strive to provide our clients with the best customer service and it seems like we dropped the ball on our side.

Please give us an opportunity to look into this matter and will contact you shortly regarding the concerns raised.

Kind Regards

Qhakazile

Rose S's updateReviewer Update

05 Sept 2018, 15:37

Thanks ,I did have to go this far ,I repeatedly sent e mails and no one was coming back to me ,for now if feel let down for the services I pay religiously every month and not once did you ever forgot to debit account

Rose S's update05 Sept 2018, 15:37

Reviewer Update

Momentum Insure's replyOfficial

05 Sept 2018, 16:14

We have been trying to make contact with you unsuccessfully.

Please advise when will it be convenient for us to make contact.

Kind Regards

Qhakazile

Momentum Insure's reply05 Sept 2018, 16:14

Official

We have been trying to make contact with you unsuccessfully.

Please advise when will it be convenient for us to make contact.

Kind Regards

Qhakazile