EXTREMELY BAD CUSTOMER CARE FROM ANDREW AND BOIPELO

I took a vehicle Insurance policy with Momentum after being referred by a friend. All seems to be in order, the debit order was what we agreed upon until I summited self inspection records on the vehicles. The consultant by the name of Tshwara, phoned me saying the records I provided through email are different to what was showing on their records, she further suggested that in order for my vehicle to be covered, an additional debit order must run on my account together with the pro-rata while the matter is being investigated. I insisted that rather they do the investigation on their side first before they debit. I was told the matter should take 3 days at the most as they have to pull recordings made between myself and Mpho. I did mention that if you are to add more money on my premium, I might as well seek another vehicle insurance that I would be more comfortable with. I was told either Andrew or Boipelo both Managers of the unit will call me by end of business day yesterday (27/06/23) to apoligise on Mpho's behalf. What upsets me most is that I call almost everyday about an update no-one bothers to call me at Momentum Insure. I am so disappointed with this company I didn't see this coming. It is unprofessional, ********* and definitely does not have a good customer care especially the Andrew an Boipelo who must call customers but do not. I would not recommend this company to no-one its disappointing.