Extreme bad service from Momentum Short-term Insurance!

I called Momentum on Tuesday 26 January 2021 to review my premium and to add additional risk on cover. I spoke to Kgosimang Setlhatlhole. I asked him to update my vehicle value to minimize my premium and update night time storage, however he told me that it looked like there was an error on the system as premiums went up. He said he was gonna have it checked by his IT department. I told him I wanted to add contents on my cover but he said I should wait until the vehicle premium issue has been resolved. To date I do not have cover for my contents. Kgosimang did not get back to me as a result I called on the 27th for feedback. I spoke to someone named Ngoako who said he will follow up as Kgosimang was not available. He too did not get back to me. On the 29th I follow-up and was transferred Latoya. She said she was gonna look into the matter and she too did not revert back to me with any positive feedback. My concern is that nobody is taking ownership of this query. Money is being deducted from my account yet no feedback has been provided to me. This morning another debit order of R95.16 was debited. This is not my usual premium. A normal premium was debited on the 28th and I did not give authorization for this additional R95.16. What is this amount for? What will MSTI do if something happens to my contents? What is my actual premium?