Extra stress

My car was ****** on the 20th October in Midrand and I reported car track, police and insurance company, and the claim was registered and eversince the claim was registered I have never head from the agent I made severa calls to momentum to find out the progress and was taken from pillar to post until I was given the number of the person investigating the claim and only then he asked for documentation I provided and had to ask if all is in order and now we are approaching week three nothing is being said when I call he is forever busy and my rented car is about to expire and no one seems to care.