Excessive Delays in Claims Processing

I am writing to formally lodge a complaint regarding the shockingly poor handling of my claim by Momentum Insure following my accident on 6th March. The way this has been managed is beyond frustrating—it has been actively detrimental to my daily life and finances.

After the accident, my car was taken to Renew It Randburg, where it sat for an entire month while Momentum took its time deciding whether to approve the claim. A full month just to make a decision is absurd—insurance is meant to provide support in times of need, not leave customers stranded without answers. To make matters worse, while I was given a courtesy car for that one month, I am now left completely without a vehicle, forced to rely on expensive Uber trips just to manage basic responsibilities. The costs have piled up into the thousands, all because Momentum could not process a claim with any sense of urgency.

This level of inefficiency is inexcusable. A 30-day delay for a simple decision is not just poor service—it’s a breach of trust. I re**** on Momentum to uphold their end of the policy, and instead, I’ve been left in limbo, paying out of pocket for a problem that should have been resolved weeks ago.

Reference Details:

Date of Accident: 6th March

Repair Center: Renew It Randburg

Total Delay: Over a month (and counting)