EXCEPTIONALLY *********** - 10 DAYS TO PROCESS A SINGLE CLAIM

I had a motor vehicle accident on the 11th of January 2018. I called Momentum and they advised me to make a claim the following day. On the 12th, I called Momentum and I lodged my claim and was requested to take my car for assessment on the 15th of January which I subsequently did. I was contacted on the same day by Net Assess and was advised to take my car, on Wednesday, 17 January 2018, to another assessor which since the car was still under warranty. Though out this whole process, no one from Momentum contacted me.

Since then, I have been calling Momentum to no avail. I have been pushed from pillar to post. I called Momentum on Friday, 19 January 2018 and I was assured that I will be provided with an outcome for my assessment in 48 hours and that Bianca will contact me.

Monday, 22 January 2018, I called Momentum again and I spoke to Cameron who told me that he could not authorize repairs to my car since it was beyond his mandate (understandably so). Once again, I was assured that I will be provided feedback by close of business on Monday, 22 January 2018. I called Momentum twice before close of business (at 16h15 and 16h40) and the best I was told is that my matter will be referred to the Claims Handler Manager.

One would think that Momentum is a 'fly-by-night' business because of some of these employees. This is totally unacceptable. Just processing a claim has taken 10 days. No wonder why insurance companies like Discovery are ahead of you. Further to that, you don't communicate with the client.

I'm sure Nicolaas Kruger and Herman Schoeman would like to know why their business isn't performing.

Three years with an insurance company and they treat you like *******.

PLEASE DONT SEND ME AN AUTOMATED USELESS RESPONSE UNTIL YOU HAVE PROCESSED MY CLAIM.