EXCEPTIONALLY IN-COMPETENT SERVICE

The staff just ignore ALL AND ANY EMAILS and do not return calls. I am a broker who was approached by a Momentum client in absolute desperation on her claim after Momemtum's contracted geyser repair and replacement company left her premises in a state of disrepair. After exhausting every conceivable avenue and contact address on the Momentum website - It has taken me almost 45 days to eventually find a Senior Staff member on claims (after calling Cape Town, and ending up in Bloemfontein where eventually a Branch Managers Secretary gave me a contact email address. The Manager assisted me, after much apology and excuses, and gave instruction to her claims team to issue the client with a loss agreement of R3686.00. NOTHING HAPPENED AGAIN!!!!. and another 2 emails had to be sent, which the staff members still did not answer (But i have delivery receipts), eventually this morning 16/03/2023 i sent the following email: Good Morning ***X Your mail below to Lethukuthula refers Why does it take from the 07/03 to the 16/03 to issue a AOL I still have not received the clients AOL This is an ELEMENTARY SCHOOL task - How will Momentum be able to handle large fire or burglary claims when staff dont even respond to any mails what so ever?

Within 2 hours i eventually received the clients Agreement of loss for signature. Now lets see how long it takes to actually pay the client.