Exceptionally bad customer service

I logged a call on the 10th of Nov 2021 for a windscreen replacement and to date it has not been replaced. I have escalated so many times to momentum via emails and even called them but it does not seem like they care. All I get is calls from PG glass asking me for my vin number over and over and over again. Momentum has shown that they do not have a sense of urgency, have no real consideration about what the client is going through, but are more than happy to receive their high priced premiums every month. I would never recommend Momentum Insurance to anyone.