MS
Moagi S

1 reviews | Active since Oct 2012

07 May 2015, 10:11

EXCELLENT SERVICE

I would like to say a big THANK YOU to Lora Field for her amazing customer service after being left frustrated on the side of the road on Friday evening. I lodged a formal complaint with Momentum on Monday morning and Lora attended to my complaint and promised that she will ensure that the matter is dealt with fully. She kept me posted throughout and this morning I received my full refund for the money I had paid to the tow truck company. I understand that this might have been a slip through the cracks but thank you for treating my case with the respect and urgency it deserved and please extend the same level of awesome service to all your other clients.<br> <br> Kind Regards,<br> Moagi Seiso

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Replies (1)
Momentum Insure
Momentum Insure's reply07 May 2015, 11:22
Official
Hello MoagiSeiso,

Thank you for the time you took to place your comment. It is wonderful to hear positive feedback from our client about our colleagues treating your case with respect and urgency it deserved.

I will ensure Lora receives well-deserved recognition! We hope all your future interactions with us are as awesome :-)

Kind Regards
Qhakazile
Customer Relations Team