Excellent Service

We added a motorbike to our policy in the middle of January 2020. Despite the call dropping a few times because of the signal in area, the call centre agent kept calling me back to get all the necessary details. On the 20th, we cancelled the insurance on the motorbike, specifically because the policy does not cover track days. We found another insurer that does cover track days for the motorbike. I requested a call back and within 2 minutes got a call back. The agent had to put me through to another department so instead of putting me on hold he said he would call back. Within 2 minutes he called back and put me through to the correct department. The new agent already had all my details in front of him and within 3 minutes I had cancelled the insurance on the motorbike. Any company can negotiate pricing, premiums and excess payments, it's the service that makes customers return time and time again. Thank you to all that I dealt with for the excellent service