Excellent follow-up customer service!

<p>PLEASE READ TO THE END:</p> <p>I contacted Momentum Insurance in order to get a quote for my new car, at the end of the conversation, after I received my quote, I said I don't want to get a debit order yet as I first wanted to get other quotes. At this point the consultant put the phone down in my ear.</p> <p>Although this is not excusable, on Monday afternoon I was called back by Momentum again. The conversation began with a very professional appology. At this stage I had established that Momentum was offering the best insurance option for my car and I said that I am still interested in insuring with them.</p> <p>This time around I receive excellent and incredibly friendly service. They look for absolutely any excuse to reduce my premiums. A new reduced quote is offered. I gratefully accept the new quote. I then encounter a great surprise as I am told that the consultant has just received permission from his manager to give me a further (and very significant) discount to my premiums.</p> <p>Companies can't always ensure that their employees do a perfect job every time but the attitude towards service excellence that I experienced here illustrates that there is hope for this country. Of special note here is the friendliness, professionalism, and excellent listening and problem management s****s that I encountered from the young consultant, Sipho Mazibuko at Momentum Short-Term Insurance. He provided the best service I had encountered after making contact with over ten other insurance companies. Keep up the excellent standard!</p>