Excellent Customer experience from Adam Sekgabi

I would like to compliment Adam Sekgabi, a Non Motor Claims Advisor in the Claims Operations Department at Momentum, for an excellent Customer experience. Adam was extremely professional and efficient in assisting me with processing my claim on Saturday 18-Jan-20. He aassured me that I would receive and email confirmation regarding my claim and true to his word, that mail was in my Inbox after our call. Adam advised that should I not receive any feedback from the Assessor by 8am Monday 20-Jan, I should contact him... which I did. By 10h15, Monday I notified Adam via email that I still had no contact from the Assessor. In less than 5mins Adam called me whilst he also tried getting hold of the Assessor. Possibly 5mins after Adam's call, the Assessor contacted me and we arranged a suitable time to meet. Adam should be applauded for his excellent Customer Service as I received a call from his colleague Mbali, who promised and assured me she would call me within an hour on Monday 20-Jan regarding me receiving my invoice from the service provider... needless to say Mbali had not at all stuck to her word and has not called me back as promised ever since.