Excellent at collecting premiums, but claims experience is a nightmare.

I have accidental breakage cover and very clumsily knocked my computer off a table, damaging the screen. It is not old and has hardly been used. When I submitted the claim, I was told that any component that fails or is broken can only be due to wear and tear. They did not ask for the invoice or age of the computer. Overall, they simply don't want to pay to fix the screen. I pay R10k a month to have comprehensive cover. I'm taking my business elsewhere and saving R1500 per month.