empty n poor service

I was in an accident 20feb 2015 I called n found out my policy was canciled without notifying me but Premium deducted monthly,spoke to a rude customer care operator who couldn't tell me what to do or who to speak to talk to,after a day I called again n the person who promised to investigate and call me back stil hasn't called its 5days now,no1 can help me@claims department they just tell me my policy is canciled.its 10 days 2day n I have lost R22000 for something I payed to cover me.