Ease of doing business redefined

I logged a claim as my cell phone fell into water. Mandisa effectively helped me, but she also suggested that i take the phone to Vodacom repair center to see if the phone is not still under warranty. I got a assessment report from Vodacom (not the provider that she logged the claim with) and when i sent it to her, she immediately cancelled the assessment and accepted the report. when i phoned and indicated that the cell phone replacement co is expensive with their prices, she confirmed that i can replace the phone and immediately after i forwarded my proof of payment of the phone, she confirmed the finalization of the claim. she did not force the providers on me, and she helped with every questions quickly and effectively. what a joy.