Dual Insurance - No assistance from Momentum

Please see below request , my mom just informed me now that you have not actioned the below request, please help me understand what service looks like this is unacceptable , due the dual insurance my mom keeps running into a minus every month , please can I get someone to urgently assist.

________________________________________ From: Lucinda Daniels <***> Sent: Tuesday, 19 August 2025 09:14 To: *** <***>; *** <***>; *** <***>; *** <***> Subject: DUAL INSURANCE - L HENDRICKS To Whom It May Concern, Policy in name : L Hendricks ID Number : ***

I am writing on behalf of my mother to formally notify you of a recent discovery regarding her insurance coverage. It has come to our attention that she has been dually insured with both Momentum Insure and Budget Insurance for the same vehicle and period.

When her policy with Momentum was initiated, her broker, Malcolm Fielies, requested the cancellation of her existing policy with Budget Insurance. However, it appears that this cancellation was not processed, resulting in overlapping coverage.

Recently, a windscreen claim was registered and processed by Momentum Insure. Given the dual insurance, we believe that Budget Insurance is liable to contribute 50% of the cost incurred by Momentum Insure in settling this claim.

In light of this, we kindly request the following: That Budget Insurance reimburse Momentum Insure for 50% of the windscreen claim cost. A review of her policy records to determine the refund due for the period of dual insurance. Please provide me with a time frame on this request.

Please let us know if any further information or documentation is required. We would appreciate your prompt attention to this matter.

My mother will continue her coverage with Momentum Insure and requests the immediate cancellation of her policy with Budget Insurance. We would also like to extend our sincere thanks to Momentum Insure for their phenomenal service throughout this process.

Thank you for your cooperation. Kind regards,