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kaylene M
1 reviews | Active since Oct 2014
08 Sept 2022, 15:26
Dropping the ball
Your claims process is delayed and u did not even send a automated response and my broker is Mia. I am a loyal customer. When other insurers call me I don't even give them the charge to beat my current installment cos I was happy with u. I try not to claim and when my household items break I replace it myself. Still sitting with a broken washing machine cos I don't want to claim
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Momentum Insure's replyOfficial
08 Sept 2022, 15:59Good afternoon Kaylene.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns. Kind regards Brenda
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns. Kind regards Brenda
Momentum Insure's reply08 Sept 2022, 15:59
Official
Good afternoon Kaylene.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns. Kind regards Brenda
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns. Kind regards Brenda