TM
Tolo M
1 reviews | Active since Aug 2020
02 Jul 2022, 15:27
Double debiting
I am the most unluckiest creature on the planet. Last month Momentum debited twice from my account I sent them an email and they requested a statement of which I sent to Thabang who requested it he then disappeared. This month again they debited twice I sent them e-mail with the statement again.
Momentum use to be the best insurance in this country not sure if it's a beginning of the problem or I am just unlucky for 2 months consecutively
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Momentum Insure's replyOfficial
03 Jul 2022, 08:33Good morning Tolo.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your service experience. We have escalated this matter to a team manager who will contact you on Monday to address all your concerns.Kind regards
Brenda
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your service experience. We have escalated this matter to a team manager who will contact you on Monday to address all your concerns.Kind regards
Brenda
Momentum Insure's reply03 Jul 2022, 08:33
Official
Good morning Tolo.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your service experience. We have escalated this matter to a team manager who will contact you on Monday to address all your concerns.Kind regards
Brenda
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your service experience. We have escalated this matter to a team manager who will contact you on Monday to address all your concerns.Kind regards
Brenda