AB
Ashiveer B
1 reviews | Active since Jul 2023
08 Aug 2025, 08:10
Double debit order NEEDS TO BE FIXED, NOW
Need Momentum to sort out my DOUBLE debit order situation immediately.
I had reverse the one payment via my banking app, however I received a letter to say that the debit order will happen again.
When speaking to the call centre agent, he say they will deduct the full amount and Then issue a refund...... That is so dumb. Please sort out asap, as i will incur costs for incorrect debit orders.
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Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
08 Aug 2025, 08:21Good morning Ashiveer.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind regards
Qhakazile
Momentum Insure's reply08 Aug 2025, 08:21
Official
Good morning Ashiveer.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind regards
Qhakazile
AB
Ashiveer B's updateReviewer Update
08 Aug 2025, 09:38Hi. This issue was resolved this morning. Thank you
AB
Ashiveer B's update08 Aug 2025, 09:38
Reviewer Update
Hi. This issue was resolved this morning. Thank you
Momentum Insure's replyOfficial
08 Aug 2025, 10:16Good morning Ashiveer.
We are happy to hear that the issue has been resolved.
We are happy to hear that the issue has been resolved.
Momentum Insure's reply08 Aug 2025, 10:16
Official
Good morning Ashiveer.
We are happy to hear that the issue has been resolved.
We are happy to hear that the issue has been resolved.