Don't take momentum insurance!!!!!!! Don't!!!!!

Hi. Momentum gave me a cheaper quote than my current insurer. But little did I know the problem I would face. Don't take insurance with momentum. I had to replace my windscreen and asked momentum to move my policy a month further, due to my current insurance changing my windscreen. They said they will but still debited my account. I ask for a rebate due to me not being covered yet. I am battling to get my refund. I've sent all the email proof of communication prior to insurance/cover starting. After they received proof they are not responding to me. I try calling but it says number has been changed. How can you expect momentum to cover you incase of a claim, when they can't refund me????? My advised to anyone considering moving over to momentum..... not to. They may be cheaper but they will give you issues. I can't trust them to actually cover me in an emergency/claim if they don't even respond to emails and I can't get hold of the consultants. If you need a quote..... They will be very quick. I don't know what to do. Just don't move to momentum!!!!! Rather pay the extra and have peace of mind!!!!!