Don't lose loyal clients in the pursuit of financial gain

Hi, I have been a loyal customer of Momentum Insurance from 2015 & I did have fair number of claims with them which was taken care of by them in a very professional manner. I always had very good service from them & always turned away alternative quotes as I am a strong believer in loyalty & dedication to a company that treats me well & we all just want to know in our times of need we are taken care off. That being said now in 2024 I'm very disappointed as my policy is up for review or renewal & I receive an update on my premiums & there is an increase of close to R1225 & this was only conveyed to me via my broker & was advised that the policy was sent to management for a review as well & nothing could be done to lower the premiums. I can understand premiums are calculated according to risk profile but doesn't the years of being a loyal customer count for anything & I never missed a payment for all the years I have been with Momentum. It's so unfair that only the bad is taken into account & never the good & it's always what's best for the company & not what's fair to everyone. I have been a happy Momentum customer hence the review & if I was not happy, I will just get another insurer & life goes on. I would like to know how my premiums went from R2918.61 to R4202.10.I really feel let down by Momentum for not consulting with me about the premium increase & looking for a way forward. Momentum don't lose loyal clients in the pursuit of financial gain.