Don’t ever use this car insurance

Very disappointed in using this insurance. We’ve been with them for so many years now, and recently we found out that we are still paying for a car that was a trade in. We traded in a car for another one and we followed the right procedure. The agent we worked with told us she will deal with the car dealer and make sure the insurance is covered on our new vehicle and she will remove the insurance on the old vehicle as this is a trade in so we will only keep the new car, the insurance on the old car’s debit order must be stopped. When we wanted to buy a new car recently we found out that we still pay insurance on the trade in car (old car) and the agent never removed the debit order on the old trade in car. The agent blames us for not removing the car from the insurance but it was a trade in car and we thought the debit order on the new car was just more to pay. She said she’s still awaiting the offer to purchase from the car dealer, but it’s already 2 years later and we still pay for a car we don’t have. We are disappointed as the agent really didn’t do her job and it’s a lot of money we paid for a car we don’t have anymore. She promised to speak to her manager to solve this problem and pay the money back they owe to us but after weeks she still don’t take this situation seriously. We will never recommend momentum insurance to anyone because of this situation and this agent. Very disappointed