Don't try to claim

On the 8th March 2016 I submitted a claim for a mag repair on my Focus. Today is the 24th March 2016 with the claims agent telling me that she has to refer the case to her manager as the quote provided looks like a letter??<br> <br> This is the SECOND quote format... and the second quote from the same company?<br> <br> What must I do? I have been paying my premiums every month - so why am I treated like a rash??<br> <br> Be warned. Alexander Forbes is not very effective! And they have rude call centre staff (unfortunately I forgot the person's name) - call was made @ 12:30 yesterday.