Does Momentum really cares about their client or they just want us to believe that they do?

<p>So I was involved in an accident on 03/09/2016 it will be a full month 2 day from now and it was a back smash and the person that drove into me fled but fortunetly somebody took the picture of the vehicle for me and that how i got thier reristartion number.</p> <p> </p> <p>I went an opened a case that very same day and when i called momentum the lady on the phone was nice an asked how was i doing and if i was ok.</p> <p> </p> <p>It took momentum almost two weeks to do thier investigations and aprove the claim even though it was a back smash and hit and run and a case was opened.</p> <p>They handedd my car to a dealer 2 weeks ago and it was communicated that my car will be ready bu today and they are the ones that made this commitment which they ara failing to keep up to.</p> <p>After the claim was aproved no oner ever called me from momentum to ask me how things are going and track the progress of the case, all they do is payout and you have to deal with all the fraustrations that the panel beaters give you.</p> <p> </p> <p>Flanagans Auto body Repairs which is the group fixing my car fail even to stick to thier own commitments and momentum should be working with the most efficient people in the bussiness if they really want to keep thier clients and keep them happy at all times.</p> <p> </p> <p>Bieng without a vehicle for a full month is not fun, but momentum does not care i bet all they do is try and sound caring and comforting when you call to report the claim and you might never know, the people on the call centre might be even doing that as theier job requirement not because they really care because they never call again to check on you.</p> <p> </p> <p>I am really not happy because i am going to be paying this month and i have never used my car and it been confirmed ill only be getting it next month i hope FLANAGANS AUTO BODY REPAIRS will deliver as per thier commitment.</p>