Do you want poor service like this - 9 months and my car is not repaired.

Hi,

Below is my last mail to the A/F team, claim from May still outstanding. I have been pushed around with **** promises for months now.

I refuse to pay the "excess" on this claim and expect to be compensated on a car that has been in my garage since May 2017 - I have been paying for the car and insurance to Alexander Forbes while waiting for my car to be “repaired”.

I now expect compensation for the delay.

I was offered a rental car without asking me what my need is, I have 2 cars insured with the company – a rental is not my need, I a second vehicle which I am now using. My need is now for the excess to be cleared which I was told is impossible.

Where is the client service, its 9 moths.

Do you want service like this??

Thanks,