Do we have to beg for update at Momentum

Bathong does Momentum ever phone anyone or send update regarding their claim, or one needs to beg each time and get the same response.

i am now sick and tired of phoning this place, then having to wait 30 minutes before you get a consultant then get same feedback you got 5 weeks ago, case is with management, nothing more and nothing less.

then I email customer service email, hoping there is human who will response, guess what after 2 weeks of reminder not even one single response, even if you escalate you get nothing, I mean absolutely nothing..what did we do to deserve this kind of service.