EE
Eezy E
1 reviews | Active since Mar 2012
05 Apr 2023, 11:20
Do not take insurance with Momentum
Last week, it took momentum 3 days to get back to me regarding a claim to fit a broken sliding door after I sent them the policy details more than 4 times. Each time responding asking for the same details i sent them over and over. We had to send numerous email and phone them, not them call us to follow up on our claim. Once they eventually assisted they told us we are fully covered for everything, the callout, the glass and labour. Now the service provider is contacting us to say momentum is not covering the claim and we need to pay. Now how now?
Helpful (0)
Replies (7)0
Replies (7)
Momentum Insure's replyOfficial
05 Apr 2023, 12:32Good day Eezy.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Momentum Insure's reply05 Apr 2023, 12:32
Official
Good day Eezy.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
EE
Eezy E's updateReviewer Update
05 Apr 2023, 12:56I trust that you are doing well...
Your insurance informed initial that you are covered for the first hour of labour and call-out fee and glass. Now they came back to inform us that you are liable for the glass and only covered for first hour labour and call-out fee and not for the glass.
Kindly get in contact with your insurance as they informed us that you need to pay Glasfit for the glass replacement.
Please forward me your email address in order to send you the Invoice.
Your insurance informed initial that you are covered for the first hour of labour and call-out fee and glass. Now they came back to inform us that you are liable for the glass and only covered for first hour labour and call-out fee and not for the glass.
Kindly get in contact with your insurance as they informed us that you need to pay Glasfit for the glass replacement.
Please forward me your email address in order to send you the Invoice.
EE
Eezy E's update05 Apr 2023, 12:56
Reviewer Update
I trust that you are doing well...
Your insurance informed initial that you are covered for the first hour of labour and call-out fee and glass. Now they came back to inform us that you are liable for the glass and only covered for first hour labour and call-out fee and not for the glass.
Kindly get in contact with your insurance as they informed us that you need to pay Glasfit for the glass replacement.
Please forward me your email address in order to send you the Invoice.
Your insurance informed initial that you are covered for the first hour of labour and call-out fee and glass. Now they came back to inform us that you are liable for the glass and only covered for first hour labour and call-out fee and not for the glass.
Kindly get in contact with your insurance as they informed us that you need to pay Glasfit for the glass replacement.
Please forward me your email address in order to send you the Invoice.
EE
Eezy E's updateReviewer Update
05 Apr 2023, 12:57This was the message from the service provider. How unprofessional for you tell them to call us to claim their money. After you told us we are fully covered foreverything.
EE
Eezy E's update05 Apr 2023, 12:57
Reviewer Update
This was the message from the service provider. How unprofessional for you tell them to call us to claim their money. After you told us we are fully covered foreverything.
EE
Eezy E's updateReviewer Update
05 Apr 2023, 13:00There are clear gaps in your systems and processes that should be investigated and addressed. I sent the policy number numerous times and kept getting an email asking me to send the policy details. Is your system blocking the emails or are your staff not equipped to handle claims? What changes are you implementing to insure another client or myself does not experience this nightmare again?
EE
Eezy E's update05 Apr 2023, 13:00
Reviewer Update
There are clear gaps in your systems and processes that should be investigated and addressed. I sent the policy number numerous times and kept getting an email asking me to send the policy details. Is your system blocking the emails or are your staff not equipped to handle claims? What changes are you implementing to insure another client or myself does not experience this nightmare again?
EE
Eezy E's updateReviewer Update
05 Apr 2023, 13:03I am going to write a review every week for the rest of the year until you provide me with an update of why your team kept sending me emails asking me for policy details that I provided more than once.
EE
Eezy E's update05 Apr 2023, 13:03
Reviewer Update
I am going to write a review every week for the rest of the year until you provide me with an update of why your team kept sending me emails asking me for policy details that I provided more than once.
EE
Eezy E's updateReviewer Update
05 Apr 2023, 15:45I do not need a claims consultant to call me. I nee momentum to sort out the payment with the service provider.
EE
Eezy E's update05 Apr 2023, 15:45
Reviewer Update
I do not need a claims consultant to call me. I nee momentum to sort out the payment with the service provider.
EE
Eezy E's updateReviewer Update
05 Apr 2023, 18:18Same story as last week. Absolutely no contact made with me from Momentum. I want someone from Momentum 5o contact me.
Stop sending me copy and paste emails. Call me!!!!!
Stop sending me copy and paste emails. Call me!!!!!
EE
Eezy E's update05 Apr 2023, 18:18
Reviewer Update
Same story as last week. Absolutely no contact made with me from Momentum. I want someone from Momentum 5o contact me.
Stop sending me copy and paste emails. Call me!!!!!
Stop sending me copy and paste emails. Call me!!!!!