EL
Elmo L

1 reviews | Active since Mar 2009

03 Jul 2024, 11:07

Do not support Momentum, they DO NOT care for people, espesially Customers

Worse service ever. Last year a piece of furniture flew of my trailer in front of a Amarok bakkie which resulted in minor damage to the bakkie's bumper. I supp**** my brokers details as well as drivers license to the owner who said that he will claim against his insurance. Two weeks ago, 7 months later, I got an email from Pfarelo Murovhi that claims he is from Momentum informing me that they are pursuing legal action against me because they cannot get hold of my broker. I phoned the number I supp**** to the owner of the bakkie and my brokerage answered. So he is not doing his job and now want to take legal action against me. I supp**** him with other contact info as well as my Santam policy information. But every time we interact he thread me with legal action, even I try to resolve this. If this is the way Momentum treats people they will not last for long.

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Replies (1)
Momentum Insure
Momentum Insure's reply03 Jul 2024, 11:16
Official
Good morning Elmo.
Thank you for bringing this to our attention. We always aim to deliver the best service and unfortunately it seems we did not deliver our best to you. Please allow us an opportunity to look into matter raised and we will contact you to discuss all your concerns as soon as possible.
 Kind regards
 Brenda