BD
Bruce D'Arcy

1 reviews | Active since Jul 2011

19 Feb 2018, 09:58

Do not respond to phone calls or email.

Have tried to discuss my policy options since November 2017. Left phone messages and sent emails to various contacts. Due to lack of contact from this vendor have cancelled my short term policy after being a loyal Customer for over 30 years. Renewed short term insurance with a reputable vendor for half the price without pushing for any discount. Please be very wary of Alexander Forbes, their communication and customer relation s****s are seriously lacking. Happy that I do not have to deal with them anymore.

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Replies (1)
Momentum Insure
Momentum Insure's reply19 Feb 2018, 12:37
Official

Hello Bruce,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been directed to the Customer Care department where a consultant will shortly be contacting you to assist.

Warm Regards

Alexander Forbes Insurance