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Tanné Roos
1 reviews | Active since Mar 2023
08 Dec 2025, 16:24
DO NOT INSURE WITH MOMENTUM!
I am currently having an absolutely shocking experience with Momentum. I made a claim for an accident on the 14th of November and my broker is still waiting for feedback from management after I made a dispute. I took the vehicle to the assesor that they requested and received a quote (29K) only to be informed later that they are making a payment based on another quote from a panel beater 15 hours drive away from me for 4K (which I have 5 days to accept btw). The email communication from their part makes no sense to neither myself or my broker. I drive a RAV4 and the damage to my read bumper and exhaust cannot possibly be repaired for that amount. Do not insure with them!
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Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
08 Dec 2025, 17:32Good afternoon Tanné.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this for you and we will be in touch to address your concerns.
Kind Regards
Brenda
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this for you and we will be in touch to address your concerns.
Kind Regards
Brenda
Momentum Insure's reply08 Dec 2025, 17:32
Official
Good afternoon Tanné.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this for you and we will be in touch to address your concerns.
Kind Regards
Brenda
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this for you and we will be in touch to address your concerns.
Kind Regards
Brenda
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Tanné Roos's updateReviewer Update
10 Dec 2025, 10:12Two days have passed and I have still not received any communication from Momentum.
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Tanné Roos's update10 Dec 2025, 10:12
Reviewer Update
Two days have passed and I have still not received any communication from Momentum.
Momentum Insure's replyOfficial
11 Dec 2025, 08:11Dear Tanné
Thank you for the update. I’m really sorry to hear that Momentum still hasn’t contacted you. I’ll follow up with them right away and make sure you receive a response as soon as possible.
Thank you for the update. I’m really sorry to hear that Momentum still hasn’t contacted you. I’ll follow up with them right away and make sure you receive a response as soon as possible.
Thank you for your patience.
Momentum Insure's reply11 Dec 2025, 08:11
Official
Dear Tanné
Thank you for the update. I’m really sorry to hear that Momentum still hasn’t contacted you. I’ll follow up with them right away and make sure you receive a response as soon as possible.
Thank you for the update. I’m really sorry to hear that Momentum still hasn’t contacted you. I’ll follow up with them right away and make sure you receive a response as soon as possible.
Thank you for your patience.