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clyde P

1 reviews | Active since Sept 2012

21 Dec 2020, 12:23

DO NOT GO WITH MOMENTUM

I had logged with Momentum resultant storm damages. They could not assist. I had to appoint service providers to provide quotes yet I pay over 1000 per month in premiums. After my running around, I submitted the docs. That was 5 days ago. I spoke to the consultant and she said that an assessor is appointed and that is after my running around. I have not been contacted by the assessor as yet. I explained that its 3 days before Christmas and I need this sorted out, She says that even though its 3 days before that does not affect anything on their side. Obviously not willing to help and expedite the process. My wife called to find out on the progress of the claim, they initially said that its sent to management for processing. They did pay one. The second is where the problem lies the consultant says that we are confused.

So if you are planning on taking out a momentum policy, DO NOT! They promise to assist but that is just a sales pitch con.

I still cannot imagine that the consultant states that the process will not be affected even though its Christmas. Most businesses are closed, and I am yet to be contacted by an assessor.

Yet they have all the documentation and reports, just to authorize my claim.

If you want to be condescended upon, being labelled as ******** or confused. Then deal with this company.

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Replies (3)
Momentum Insure
Momentum Insure's reply21 Dec 2020, 12:42
Official
Good day clyde.
Thank you for raising your concerns. We are sorry to hear that you are not getting satisfactory results on your claim. We will contact you shortly to assist.
Kind regards
Qhakazile
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clyde P's update21 Dec 2020, 14:15
Reviewer Update
A call from you is still forthcoming, but you did however get a service provider to meet with me at an unsuitable time, as I stated all businesses are closing early. She also did mention that she has strict instructions from Lenore, who told advise me on my last experience that I must act as though I dont have insurance.

I am beginning to feel prejudiced.

Being called by your SP, insisting to meet tommorow at 9, then 10. She said that She was instructed by Lenore to pursue as per his instructions. Even tho we are in a situation right now. People as you see, they are showing their true colors. And as bad as this may seem, I am not fabricating this, I am merely typing what is said to me.

Just to bring everyone up to speed, when we initially asked on the progress of my claim, we were advised that they will do a price match without suppliers. Now this happens? So who is being deceptive???
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clyde P's update22 Dec 2020, 13:05
Reviewer Update
On the 22nd, I had to call in, @ 13.03 spoke to Lendore, whilst I was speaking he cuts the call. If this was in error, he has my number and could of called back. He didnot. So I can conclude it was intentional.