zN
zandile N

1 reviews | Active since Dec 2016

14 Jul 2017, 08:35

DISSAPOINTMENT FROM SUCH A BIG COMPANY

<p>I recently had a vehicle accident where my crashed into someones perimeter wall. The accident happened on the 26th of June 2017. I submited a claim with Momentum ( claim number : CP075008 )( Policy number : MT ********** 2) To this day i still have not had any accessor come and inspect the damages of that wall. The house owner is threatening my life and i've had to get a police restraining order out against that man, as momentum cant even be bothered to help me in this uncomfortable situation. I fear for my life and its all because of the bad service from Momentum.</p> <p>They dont even bother updating you on the procedure, Ihave to call Zavia everyday ( who is apparently the man who has help me) to beg for updates or to be questioned or investigated but all goes to void, I really need assistance with this as soon as possible. I know the delay is to just look for excuses not to pay the claim. I paid my premiums and get nothing in return. Please make sure you respond to me asap , word of mouth is very powerful marketing tool and all of my friends and family, even strangers i speak to on the gautrain will know about how terrible my experience has been with you.</p>

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Replies (1)
Momentum Insure
Momentum Insure's reply14 Jul 2017, 09:16
Official

Thank you so much for bringing your concerns to our attention - this is by no means the level of service we should be delivering, and in this regard we apologize for the inconvenience and frustration you have experienced in the handling of your claim.

Our team manager is looking into your claim and will contact you as a matter of priority with an outcome.

Kind Regards
Qhakazile
Customer Relations Team