Dishonest insurance

I'm highly disappointed at MSTI...I have received zero assistance since I called them regularly from 2weeks ago. I was due for my no claim bonus as it is 3 years with them this month since I took up the insurance. I was first told it will be a yearly pay out. Then I was told it will be after 3 years. I waited this long to be told I don't qualify for one and its not part of my package. They were explaining safety scores and how you log this in their App. If my memory serves me correct all this was not implemented and mentioned to me 3years ago. I have requested my recording of the day I took up the insurance.. I still have not received any feedback from them. I was told by their consultant Eugene it would take 72hours to retrieve it and still got nothing. I called a week after then I was told I needed to fill in documents to request for it and they will respond in 24hours, which now I have and sent it. Still no reply!

There is no honesty in this insurance none at all !! Why cant they just give my recording as proof that this is not owed to me, why is it so hard for them to do so? I'm very frustrated and ready to part ways with them!!