Disgustingly bad service

<p>I logged a claim with Alex forbes on the 29 November 2016. The assessor confirm my vehicle a total loss on the 6th of December. The investigator contacted me on the 7th of December 2016 to do her investigations. This was completed soon after that. I have ever since suffered to get feedback from Alex forbes, whether it was about the rental car, my claim or the third party claim. I only received feedback that the letter of settlement was requested from the bank on the 14th of December. I took the matter in my own hands on the 21st and called the for the letter. The letter was forwarded to alex forbes 30 minutes after that. I was surprised to see 2 debit order sms' on my cellphone on the 28th of December showing that alex forbes and the bank have debited my account. this was a shock indeed. I visited the alex forbes offices on the 29th in the morning only to find out that nothing was done. my vehicle was settled only 2 day after but the confirmation only a scanned copy of the deposit slip. I expected a more professional confirmation...REALLY. I can confirm that the third party vehicle is still not repaired today (04/01/2017). I doubt the meaning of quality is known by the alex forbes. It is very disappointing to see such bad service levels. And when I finally got the rental car on the 15th December I was surprised to see that it was only booked until today. And here I was told i have a 30 day rental car cover. So i was cheated by alex forbes. I expect some positive feedback from alex forbes on this matter. I feel very much unappreciated and worthless. </p>