DISGUSTINGLY AWEFULL SERVICE

My TV got damaged on 18 May 2020. I reported it immediately and the claim was lodged. The TV was collecetd for assessment on 22 May, and the claim finalised the following day, with a Claims Card issued for me to purchase the TV. To date, I am still awaiting delivery of the Claims Card. My family has been without a TV since 18 May 2020. Claims Card and their incompetencies are not my problem, I pay Alexander Forbes. Should I fail to pay, I am not covered and they will be quick to argue that. Service delivery does not seem to be a priorty for them. Their service is absolutely disgusting