DISGUSTING SERVICE WITH ZERO INTEGRITY

During the severe hailstorms last year in November 2015, my property to the value of R 2.5 million was damaged somewhat, with water gushing in from the roof onto the ground floor of the house. I have been a client of Alexander Forbes since the beginning of 2015. I submitted a claim on the 20 November for damages incurred to the property (both internal and external), and subsequent damages to my lounge suite, dining room suite and rug which formed part of the damaged area. The consultants name that handled my query was Ethel Muthambi. She never returned phone calls, and along with the rest of her senior staff she also went on vacation. On the 08 January 2016 (2 and half months later), the claims committee decided not to cover my damaged goods, and to REPAIR THE DINING ROOM SUITE WHICH HAS SIGNS OF RUST. How can rust be repaired? They have agreed to repair minimum to the property and puts the rest down to water-proofing which I am liable for. I have since made hundreds of calls to them which they NEVER return. I have since made written and telephonic requests to them for the Alexander Forbes Ombudsman, which they refuse to provide. Be careful when dealing with them.