Disgusting service provider momentum insurance

Please don't ever use momentum to insure your household, they are the most pathetic, ***********,and useless!!! Company ever!!! It's now been 2 and half months that we have put through claim because we had damage to our property and after numerous calls ,**** promises and 6 reference numbers they have still not come through to fix the damage. Whenever we call they tell us the claim is approved or the contractors coming through to date no phone call has been received neither is there a follow up with regards to a contractor sorting out our property. We have been with momentum insurance for the last 6 years and this is the first time we have put through a claim and it's so disappointing that they service delivery sucks!!! When it's time to pay the premium it's on time but when it's time to have them honour the premium they don't give us the service delivery expected. How does this work as an insurance company. Its now come to a point where it's 2 and half months the damages are getting worse yet they will only pay for what they deem fit and not the full value. Agents are so confused they have no clue what is going on I have to sing the same story each and everytime I speak to a consultant and the same response is the contractor will call you the next day but 2 and a half months down the line I am still awaiting that call. I urge never to ensure with them as they don't understand the core of customer service, delivery, efficiency and keeping the customer or client happy