PG
PRAGASEN G
1 reviews | Active since Mar 2011
15 May 2019, 22:54
Disgusting service from day 1 of claim
The worst service I have ever experienced. They approved second hand parts from written off vehicles to be installed on mine. Communication is none. I had to call several times. Lastly to get back your refundable excess is a nightmare. Take 60 to 90 days and they cannot guarantee the timeframe. Stay away from this insurance company. Premium increases, your cars value decreases annually and they use second hand parts!!!!! That is a *******.
Helpful (0)
Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
15 May 2019, 23:52Thank you for bringing your concerns to our attention. Please give us an opportunity to look into this matter and we will contact you tomorrow morning.
Kind Regards
Qhakazile
Kind Regards
Qhakazile
Momentum Insure's reply15 May 2019, 23:52
Official
Thank you for bringing your concerns to our attention. Please give us an opportunity to look into this matter and we will contact you tomorrow morning.
Kind Regards
Qhakazile
Kind Regards
Qhakazile
PG
PRAGASEN G's updateReviewer Update
04 Jul 2019, 20:43So I gave Momentum the opportunity to rectify the problem on my vehicle and nothing has been done even after me telling them to use another service provider. .
As discussed with one of their ladies, the excess is refunded after the other insurance co refunds them. Still no refund after months. This is not acceptable as my excess is determined by momentum and has nothing to do with the other insurance party.
It’s been 2 days since I sent an e-mail to related parties from Net Assess and Momentum and NO reply!!!!!!!!
And again they have proven poor service delivery!!!!! Pathetic
I now have requested that they refund all my premiums as well as my excess since they are unable or cannot to resolve this issue.
As discussed with one of their ladies, the excess is refunded after the other insurance co refunds them. Still no refund after months. This is not acceptable as my excess is determined by momentum and has nothing to do with the other insurance party.
It’s been 2 days since I sent an e-mail to related parties from Net Assess and Momentum and NO reply!!!!!!!!
And again they have proven poor service delivery!!!!! Pathetic
I now have requested that they refund all my premiums as well as my excess since they are unable or cannot to resolve this issue.
PG
PRAGASEN G's update04 Jul 2019, 20:43
Reviewer Update
So I gave Momentum the opportunity to rectify the problem on my vehicle and nothing has been done even after me telling them to use another service provider. .
As discussed with one of their ladies, the excess is refunded after the other insurance co refunds them. Still no refund after months. This is not acceptable as my excess is determined by momentum and has nothing to do with the other insurance party.
It’s been 2 days since I sent an e-mail to related parties from Net Assess and Momentum and NO reply!!!!!!!!
And again they have proven poor service delivery!!!!! Pathetic
I now have requested that they refund all my premiums as well as my excess since they are unable or cannot to resolve this issue.
As discussed with one of their ladies, the excess is refunded after the other insurance co refunds them. Still no refund after months. This is not acceptable as my excess is determined by momentum and has nothing to do with the other insurance party.
It’s been 2 days since I sent an e-mail to related parties from Net Assess and Momentum and NO reply!!!!!!!!
And again they have proven poor service delivery!!!!! Pathetic
I now have requested that they refund all my premiums as well as my excess since they are unable or cannot to resolve this issue.
PG
PRAGASEN G's updateReviewer Update
31 May 2021, 19:18Just so everyone knows, it’s been over a year since I cancelled with Momentum. Still no excess refund. Bunch of *******.
PG
PRAGASEN G's update31 May 2021, 19:18
Reviewer Update
Just so everyone knows, it’s been over a year since I cancelled with Momentum. Still no excess refund. Bunch of *******.