Disgusting Service - Always problems when it comes to claims

I want answers by 12h00 today. You were quick to remove my electronics from my home, now we are without them and ontop of it, the replacement quote sent, we paid much for for our items when we bought them. We will not settle for anything less, and with two consultants working on the same claim, now one says the other is not authorised to approve such claim. Who is now *********** in their work. We are not *******, storms, lightning is all natural disasters, one cannot be penalised for this and now questioning who we were insured with before, why, what is Momentum implying????

A validation letter sent to Momentum from our previous insurer. Now a team leader says they are still awaiting "validation". His words " the information which Momentum has is not the same as what the previous Insurer as submitted" This morning his telephonic words, insurance companies do not have time to do validations when new clients join as people want immediate cover. Two years going on 3 years we have been with Momentum, every single claim seems to be handled as and how Momentum sees fit. Momentum receives there monthly premium, but this is the type of service one gets from Momentum. Momentums process make no sense, items are removed from clients homes for assessment, items are damaged due to lightning, now 2 weeks later claim is still not approved as it now comes to "validation". Totally unacceptable. Oh and for a team leader to tell a client to gibe him chance to talk otherwise he will be forced to cut the call! And you call this good client service - DISGUSTING!!!!!