SB
Shannon B

1 reviews | Active since Sept 2021

18 Sept 2021, 11:18

Disgusting service!!!!

I am at the end of my patience with your company, and employees.

This will be another attempt from my end to communicate.

I have tried every possible route to get hold of your legal department. With NO luck!

I have been promised repeatedly, that someone will contact me, alas, to no avail.

I have sent all the required documents timeously, and I have ensured that everything that was requested from me, has been fulfilled.

Yet I am left spending hours of my day, on the phone, attempting to get hold of your legal department. A basic action, one would think.

I have kept my end. Yet I have to beg a business, to do their job, and keep their end.

How is this professional? How is this effective to the running of your company? Or is this the manner you treat all your clients?

I have to continuously follow up, and call your company, who have made it pretty clear that your time management, and communication, is extremely flawed.

I am waiting for a response from your immensely slow, and uncontactable legal department.

0
Replies (2)
Momentum Insure
Momentum Insure's reply18 Sept 2021, 15:44
Official
Good afternoon Shannon.
Thank you bringing your concerns to our attention. We are sorry to hear that you are not getting satisfactory results on your request. 
Please allow us an opportunity to look into the matter and someone will contact you on Monday to discuss your concerns.
Regards 
Brenda 
SB
Shannon B's update21 Sept 2021, 04:37
Reviewer Update
As I thought. No one called me. The incompetence continues.