Disgusting service

Logged an emergency with Momentum insurance today as I had accidentally locked my car key inside the car. During the time my alarm went off. I asked momentum to assist as I am with a 3 year old child. I was told to wait.

I called for the second time as I was still waiting whether I should myself call a locksmith to assist and they said no and instead want to send the police over. What is the police going to assist me with as I need my car opened.

I opt to call the locksmith myself later on and they arrived to assist me by that time it was late as now my car battery died. Had to stand there with a child and look for help to get my car jumped.

Momentum response to emergency really put a red mark. It was the biggest mistake to switch to this insurance as they have no urgencies for emergencies. If they couldn’t even help in such instances how do I trust them to help in big emergencies. I will not advice anyone to use this insurance company as you will be stranded!