DM
DINEO M

1 reviews | Active since Apr 2010

05 Apr 2016, 21:38

DISGUSTING AND PATHETIC SERVICE

Alexander Forbes is the worst service provider first with a dysfunctional call centre for claims registration and further management , customer care and response/ feedback with status of claims with no referencing of claims. have never seen anything like this with very ***********, ********* and unprofessional staff like TSAKANE WHO INSTEAD of serving clients are self-centred and biased not knowing what to do. 48 hours after lodging a claim. I still have not been helped. sooo helpless why am I paying a premium for building, contents and car insurance when the services are shoddy and I am being exploited and taken advantage of by people like TSAKANE who choose to take clients forgranted/ DONT BELIEVE THEIR VISION AND HOW THEY CLAIM TO BE RESPONSIVE TO CUSTOMER CLAIMS ITS ALL DECEIPT TO GAIN CUSTOMERS AND EXPLOIT THEM. Reported alarm/ intercom and gate motor assessor unable to come and no other assessor provided having waited for 2 days for assistance none coming forth because of a pathetic service soo disgusted with ALEXANDER FORBES <br>

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Replies (1)
Momentum Insure
Momentum Insure's reply05 Apr 2016, 22:18
Official
Hello stadollz,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE